Refund policy

We have a 3-day replacement policy, which means you have 3 days after receiving your item to request a replacement. To be eligible for a replacement, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You must also provide a clear, start-to-end unboxing video of the product as proof, without any cuts or edits. Requests without this video will not be accepted.

To start a replacement request, please contact us at operations@kashwi.com within 3 days of delivery. Customers must bear both-way courier or shipping charges. We do not provide a prepaid return label — you must arrange the courier at your own cost and share the tracking details with us. Please note that no refunds will be issued under any circumstance. Only replacements will be provided for verified and eligible cases. The replacement item will be dispatched once the returned item is received and inspected.

The return package should be sent to the following address:
No.007, C Block, V6 Golden Nest, Jnanabharathi 2nd Stage, Bengaluru – 560056.
Items sent back to us without first requesting a replacement will not be accepted. You can always contact us for any replacement-related questions at operations@kashwi.com.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and arrange a replacement if eligible.

Certain items are non-returnable and non-replaceable, including perishable goods such as food, flowers, and plants; custom-made or personalized products; personal care items like beauty or hygiene products; hazardous materials, flammable liquids, or gases; as well as sale items and gift cards. Please contact us if you have any questions regarding the eligibility of your item.

Important Notes: We do not offer refunds under any circumstance. Only replacements will be provided for verified eligible cases. Customers are responsible for courier or shipping charges in both directions, and no return labels will be provided. An unboxing video proof is mandatory for any replacement request.